Riderr - Fast, Reliable Logistics Simplified

1. Information We Collect

We may collect the following information when you use Riderr:

Account Information

Full name
Email address
Phone number
Password
Profile photo, if provided
Account type (customer, rider, or logistics company)

Delivery Information

Pickup and delivery addresses
Delivery instructions
Recipient details
Parcel or order information
Delivery status and history

Location Information

Real-time location to connect customers with available riders
Pickup and delivery coordination data
Delivery tracking information

You can manage location permissions through your device settings. Some features may not work properly without location access.

Payment Information

Transaction references
Payment status and history

We do not intend to store your full debit or credit card details on our own servers when payments are processed by a third-party payment provider.

Device and Usage Information

Device type and operating system
App version
IP address
Login and activity information
Error and diagnostic information

2. How We Use Your Information

Create and manage your account.
Connect customers with riders and logistics companies.
Process and manage delivery requests.
Help riders receive and complete assigned jobs.
Allow logistics companies to manage riders and deliveries.
Provide delivery tracking and status updates.
Process payments and maintain transaction records.
Send important notifications about your account and deliveries.
Improve the performance, security, and features of Riderr.
Prevent fraud, misuse, and unauthorized access.
Comply with applicable laws and legal obligations.

3. How We Share Your Information

We do not sell your personal information.

Riders and Customers

When a delivery is requested, information needed to complete the delivery may be shared between the customer and assigned rider — such as pickup location, delivery address, recipient details, and delivery instructions.

Logistics Companies

If you request a delivery through a logistics company using Riderr, relevant information may be shared with that company to manage and complete your delivery.

Service Providers

We may share information with trusted service providers including cloud hosting, database, payment, map and location, and notification providers. These providers may process information only as needed to provide their services.

Legal Requirements

We may disclose information when required by law, legal process, or to protect the safety, rights, and security of Riderr, our users, or others.

4. Location and Delivery Tracking

Riderr may use location information to support delivery services. Depending on the features you use, location may be used to:

Help identify available riders.
Support pickup and delivery coordination.
Provide delivery tracking.
Improve delivery operations.

We only request location permissions when needed for relevant features. If background location is used in the app, we will explain the purpose and request the required permission.

5. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. Your information may be stored using third-party cloud services and databases. However, no online service is completely secure, and we cannot guarantee absolute security of your information.

6. How Long We Keep Your Information

We keep your information for as long as necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete it or make it anonymous, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your account and personal information.
Withdraw consent where processing is based on consent.
Ask questions about how we use your information.
Submit a privacy complaint.

To make a request, contact us using the details below.

8. Account Deletion

You may request deletion of your Riderr account by contacting us at:

contact@riderr.ng

When you request account deletion, we will review and process the request in accordance with applicable law. Some information may need to be retained for legal, security, or financial record purposes.

Request Account Deletion

9. Children's Privacy

Riderr is not intended for children under the age of 13, or any higher minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Services

Riderr may use third-party services to support features such as maps, payments, hosting, analytics, and notifications. These services may have their own privacy policies. We encourage you to review their policies when using their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date and may notify users when appropriate. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Company: Riderr

Email: contact@riderr.ng

Location: Nigeria